If you live in Australia shipping is free for orders over $50, and if your order is less than $50, shipping is $9 (+GST).
For most countries, including the US, Canada and the UK, shipping is free for orders over AU$100. If your order is under AU$100, the shipping we charge is AU $15. We ship to most countries worldwide but we do not ship to some countries that do not have Pack and Track international (see below for the list of countries).
Once an order leaves Australia, it may not be tracked by Australia Post. You will need to go to your own country's official Post site and track your order there.
For example, US orders will need to go to the USPS tracking website, UK order to Royal Mail tracking and so on.
UK and Canada Shipping
Royal and Canada Mail frequently sends back our packages as some deliveries incur VAT and Customs charges. To collect your orders you may need to pay these charges to Royal Mail or Canada Mail.
We strongly encourage you to pay these additional charges as if packages do come back, we will only refund 80% of the order and we do not refund postage. We are considering discontinuing our shipments to the UK and Canada due to these problems.
We want to help those people who are suffering with eczema and expect these people to pay the VAT and customs charges if they incur them.
International orders which incur shipping charges of $15 (if your order is under AU$100)
$15 for international orders, OR with a minimum spend of $100 we offer free shipping to:
- Hong Kong
- Korea, Republic of
- New Zealand
- United Kingdom
- United States
Countries which require $180 minimum shipping charge or $30 for shipping
As a result of various postal difficulties with some countries, we have had to raise our shipping prices for the following countries:
Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Antigua And Barbuda, Austria, Azerbaijan, Bangladesh, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Republic of Cameroon, Cayman Islands, Chile, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Costa Rica, Côte d'Ivoire, Curaçao, Cyprus, Czech Republic, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Faroe Islands, Finland, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Isle Of Man, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Maldives, Martinique, Mauritius, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Romania, Russia, Rwanda, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Sao Tome And Principe, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Sint Maarten, Slovakia, South Africa, South Korea, Sri Lanka, St. Vincent, Suriname, Switzerland, Syria, Taiwan, Thailand, Tanzania, United Republic Of, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Yemen, Zambia, Zimbabwe, Aland Islands, Anguilla, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Cuba, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands (Malvinas), French Guiana, French Southern Territories, Guinea, Guinea Bissau, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic Of, Iraq, Kiribati, Libyan Arab Jamahiriya, Mali, Mauritania, Mayotte, Montserrat, Nauru, Niue, Norfolk Island, Pitcairn, Saint Barthélemy, Saint Helena, Saint Pierre And Miquelon, San Marino, Sierra Leone, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, Sudan, Svalbard And Jan Mayen, Swaziland, Tajikistan, Timor Leste, Togo, Tokelau, Tonga, Tuvalu, United States Minor Outlying Islands, Wallis And Futuna, Western Sahara