Shipping

We are an Australian company and we ship world-wide to most countries, via Australia Post.

Note our invoices/receipts are in Australian Dollars (AU) but if you order from another country, the payment will show up on your credit card or PayPal in your local currency. For example, if you live in America, you will only pay the US equivalent (in US dollars) so this will show up as a lower amount on your credit card or PayPal, which is great news for you. 

Australian Shipping

If you live in Australia, shipping is free for orders over AU $60, and if your order is less than AU $60, shipping is $9 (+GST).

Express orders are AU $16 within Australia, and are sent on Monday (unless it's a holiday), Wednesday and Friday. This is the fastest option and packages should arrive within 2 days, but may take up to three days depending on the time of day you ordered. Note we send packages at 9am so orders after 9am may not be included in the post that day (but please call or email us if it's urgent and we will try our best to send it immediately). 

Discount shipping for a light order is AU $5.95, for example: 1 x bath product or 1 x pH kit.

International Shipping (Pack and Track)

For most countries, including the US, Canada and the UK, shipping is free for orders over AU $100. If your order is AU $99.99 or less, the shipping we charge is AU $15 (approx. US$11.50). We ship to most countries worldwide but we do not ship to some countries that do not have Pack and Track international (see bottom of the page for the list of countries). 

Once an order leaves Australia, it may not be tracked by Australia Post. You will need to go to your own country's official Post site and track your order there. 
For example, US orders will need to go to the USPS tracking website, and our UK customers can track their parcel at Royal Mail tracking after it leaves Australia.

UK and Canada Customs 
Royal and Canada Mail frequently charge our UK and Canada customers VAT and Customs charges (taxes). To collect your order you may need to pay these charges to Royal Mail or Canada Mail. Not everyone is charged these taxes but it does frequently occur.  We strongly encourage you to pay the additional charges as your package will be sent back to us if the charge is not paid and we can only refund 80% of the order and we do not refund postage. 
***

International orders 

$15 for international orders, OR with a minimum spend of $100 we offer free shipping to:

  • Belgium
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Fiji
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Malaysia
  • Netherlands
  • New Caledonia
  • New Zealand
  • Papua New Guinea
  • Philippines
  • Poland
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • United Kingdom
  • United States

Countries which have an AU $30 shipping charge

As a result of various postal difficulties with some countries, we have had to raise our shipping prices for the following countries:

Aland Islands

Albania

Andorra

Anguilla

Antigua And Barbuda

Argentina

Armenia

Aruba

Austria

Bahamas

Barbados

Belarus

Belize

Bermuda

Bolivia

Bosnia And Herzegovina

Bouvet Island

Brazil

Bulgaria

Cayman Islands

Chile

Colombia

Costa Rica

Cuba

Curaçao

Cyprus

Czech Republic

Dominica

Dominican Republic

Ecuador

El Salvador

Falkland Islands (Malvinas)

Faroe Islands

Finland

French Guiana

French Polynesia

French Southern Territories

Georgia

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guatemala

Guernsey

Guyana

Haiti

Heard Island And Mcdonald Islands

Holy See (Vatican City State)

Honduras

Iceland

Isle Of Man

Jamaica

Jersey

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia, Republic Of

Malta

Martinique

Mayotte

Moldova, Republic of

Montenegro

Montserrat

Netherlands Antilles

Nicaragua

Panama

Paraguay

Peru

Reunion

Romania

Saint Barthélemy

Saint Kitts And Nevis

Saint Lucia

Saint Martin

Saint Pierre And Miquelon

San Marino

Serbia

Sint Maarten

Slovakia

Slovenia

South Georgia And The South Sandwich Islands

St. Vincent

Suriname

Svalbard And Jan Mayen

Switzerland

Taiwan

Thailand

Trinidad and Tobago

Turkey

Turks and Caicos Islands

Ukraine

United Arab Emirates

United States Minor Outlying Islands

Uruguay

Venezuela

Virgin Islands, British