We are an Australian company and we ship world-wide to most countries, via Australia Post.
Note our invoices/receipts are in Australian Dollars (AU) but if you order from another country, the payment will show up on your credit card or PayPal in your local currency. For example, if you live in America, you will only pay the US equivalent (in US dollars) so this will show up as a lower amount on your credit card or PayPal, which is great news for you.
If you live in Australia, shipping is free for orders over AU $60, and if your order is less than AU $60, shipping is $9 (+GST).
Express orders are AU $16 within Australia, and are sent on Monday (unless it's a holiday), Wednesday and Friday. This is the fastest option and packages should arrive within 2 days, but may take up to three days depending on the time of day you ordered. Note we send packages at 9am so orders after 9am may not be included in the post that day (but please call or email us if it's urgent and we will try our best to send it immediately).
Discount shipping for a light order is AU $5.95, for example: 1 x bath product or 1 x pH kit.
International Shipping (Pack and Track)
For most countries, including the US, Canada and the UK, shipping is free for orders over AU $100. If your order is AU $99.99 or less, the shipping we charge is AU $15 (approx. US$11.50). We ship to most countries worldwide but we do not ship to some countries that do not have Pack and Track international (see bottom of the page for the list of countries).
Once an order leaves Australia, it may not be tracked by Australia Post. You will need to go to your own country's official Post site and track your order there.
For example, US orders will need to go to the USPS tracking website, and our UK customers can track their parcel at Royal Mail tracking after it leaves Australia.
$15 for international orders, OR with a minimum spend of $100 we offer free shipping to:
- Hong Kong
- New Caledonia
- New Zealand
- Papua New Guinea
- South Korea
- United Kingdom
- United States
Countries which have an AU $30 shipping charge
As a result of various postal difficulties with some countries, we have had to raise our shipping prices for the following countries:
Antigua And Barbuda
Bosnia And Herzegovina
Falkland Islands (Malvinas)
French Southern Territories
Heard Island And Mcdonald Islands
Holy See (Vatican City State)
Isle Of Man
Macedonia, Republic Of
Moldova, Republic of
Saint Kitts And Nevis
Saint Pierre And Miquelon
South Georgia And The South Sandwich Islands
Svalbard And Jan Mayen
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlying Islands
Virgin Islands, British