We are an Australian company and we ship world-wide to most countries, via Australia Post.
Note our invoices/receipts are in Australian Dollars (AU) but if you order from another country, the payment will show up on your credit card or PayPal in your local currency. For example, if you live in America, you will only pay the US equivalent (in US dollars) so this will show up as a lower amount on your credit card or PayPal, which is great news for you.
Note if there is a product that is out of stock, check our other website www.skinfriend.com as it may be in stock here.
If you live in Australia, shipping is free for orders over AU $60, and if your order is less than AU $60, shipping is $9 (+GST).
Express orders are AU $16 within Australia, and are sent on Monday (unless it's a holiday), Wednesday and Friday. This is the fastest option and packages should arrive within 2 days, but may take up to three days depending on the time of day you ordered. Note we send packages at 9am so orders after 9am may not be included in the post that day (but please call or email us if it's urgent and we will try our best to send it immediately).
Discount shipping for a light order is AU $5.95, for example: 1 x bath product or 1 x pH kit.
International Shipping (Pack and Track)
Due to the rising costs for international postage we now charge for international shipping at a discounted international shipping price of AU $15 per order and we no longer offer free shipping (see list of countries below).
We ship to most countries worldwide but we do not ship to some countries that do not have Pack and Track International (see below for the list of countries).
Once an order leaves Australia, it may not be tracked by Australia Post. You will need to go to your own country's official Post site and track your order there.
For example, US orders will need to go to the USPS tracking website, UK order to Royal Mail tracking and so on.
$15 for international shipping and can take anywhere from 2-4 weeks to arrive:
- Hong Kong
- New Caledonia
- New Zealand
- Papua New Guinea
- South Korea
- United Kingdom
- United States
Countries which have an AU $30 shipping charge
As a result of various postal difficulties with some countries, we have had to raise our shipping prices for the following countries.
Orders to these countries can take anywhere from 2-8 weeks to arrive:
- Aland Islands
- Antigua And Barbuda
- Bosnia And Herzegovina
- Bouvet Island
- Cayman Islands
- Costa Rica
- Czech Republic
- Dominican Republic
- El Salvador
- Falkland Islands (Malvinas)
- Faroe Islands
- French Guiana
- French Polynesia
- French Southern Territories
- Heard Island And Mcdonald Islands
- Holy See (Vatican City State)
- Isle Of Man
- Macedonia, Republic Of
- Moldova, Republic of
- Netherlands Antilles
- Saint Barthélemy
- Saint Kitts And Nevis
- Saint Lucia
- Saint Martin
- Saint Pierre And Miquelon
- San Marino
- Sint Maarten
- South Georgia And The South Sandwich Islands
- St. Vincent
- Svalbard And Jan Mayen
- Trinidad and Tobago
- Turks and Caicos Islands
- United Arab Emirates
- United States Minor Outlying Islands
- Virgin Islands, British