We have split out our FAQs into relevant sections.
Please click on the relevant topic to see more.
Shipping and payment FAQs
1. FAQ: "Where do I find information about Australian and International shipping?"
A: For shipping information please click here.
2. FAQ: "Why does the purchase amount change during the purchase process?"
A: Our site is in Australian dollars. During the purchase process it can change to your local currency and may look like a different amount, but the site automatically processes the exchange rate. To double check your currency, use XE Currency converter as a guide. Note your invoice/receipt will show Australian dollars but you will only be charged in your currency. For example, if you live in the US, you will be charge the US amount, but the receipt will show the Australian dollar amount.
Eczema Diet FAQs
1. FAQ: "I am following MOST of The Eczema Diet but I'm still eating dairy, cacao and taking wheatgrass. I'm really itchy all night. Will the diet still work for me?"
Tip from Karen: the 80/20 rule does not apply to The Eczema Diet. You should begin by following it 100% and not 80%, so do not add in your own supplements or ingredients just yet.
Why? This is a "low chemical" diet so it contains foods that are low in salicylates and other itch-promoting chemicals. So the diet needs to be low chemical for you to see the effects and work out which chemicals are triggering your eczema.
Specifically, dairy is pro-inflammatory and contains natural cow hormones including estrogen.
Cacao and all forms of chocolate are rich in amines and I find that chocolate/cacao dries out the skin so it could be doubling your pain and itch at night.
Wheatgrass, and all green detox powders, are very high in salicylates which is a chemical that commonly flares up eczema. So these foods could be preventing your eczema from clearing up. But you won't know until you avoid them and try The Eczema Diet. Tip: still avoid the foods you are allergic or sensitive to, even if these foods are on the recommended list.
2. FAQ: "The book says I can’t eat XXX. Is it ok to substitute with something not in the eczema book?"
A: For anything that you decide to eat, you have to use your own judgment. Attempting to recover from eczema is a hard process and the ingredients prescribed in the book are prescribed for good reason. Those left out are to be avoided.
Additives and processed food can be damaging when you’re on the diet. If a food seems all natural to you and the ingredients are safe (check the Stage 1 shopping list on page 260 to 261).
In Stage 2 (when your eczema has improved) then you can test a broader range of foods, for example, one new food every 3 days. But don't do this too soon as you could prevent your skin from clearing up. Trust the book!
3. FAQ: "Do you have any advice on eating out? Sometimes it is unavoidable if a special social event comes up. Is there anything you can do to minimise the impact?”
A: Eating out can be hard, and it is good to be able to stick to the diet as best you can at the beginning stages, however we understand you also have times when it is unavoidable.
If possible you can call the place your going before hand and let them know you have allergies and ask if there are any options such as plain meat and allowed vegetables or salad that they could make for you, or alternatively you can check the menu before going to see if there is anything close to what you would be allowed and then request to say have no dressing or a particular vegetable switched to make it more eczema friendly. If you feel comfortable you could also take a little dressing of your own to add to make the meal tastier!
If this really is not possible and you do have a little slip up, then don't stress (this will add to the problem), ensure to have an extra dose (say 3 scoops) of the skin friend or calcium matrix over the couple of days preceding the meal to help settle down any reactions faster. You could also go back to just following the low list of salicylates over the few days prior and ensure you have lots of green juices, green soups and alkalising foods to counteract the meal.
4. FAQ: "XXX seems to be giving me a reaction. What do you think?"
A: You can only know if something is causing you harm if you stop coming into contact with it. If you are reacting to something topical or ingested, avoid it for 2 weeks. If the reaction is still occurring it is most likely something else.
5. FAQ: "Should I wait to try the Eczema Diet first or should I do the diet and supplements together?"
A: We do recommend starting with both, but begin the diet if you already have the book and start taking the supplements when you get them.
6. FAQ: "I haven’t received my book yet. What should I eat/not eat in the meantime?"
A: If you have not yet signed up to our newsletter, please do and you will receive the Salicylate chart. The chart lists foods that are high and low in salicylates. The foods low in salicylates are advisable. This is all in the book as well.
This post also lists the 12 most itchy foods to avoid. We call them the itchy dozen. We strongly advise steering clear of these foods when suffering from eczema and beginning the diet. When the gut is stronger and seeing signs of improvement you can start to test these foods one at a time for a few days. If there’s a reaction, the gut is still not strong enough.
It is definitely a guess and check process. You see patterns and triggers and understand more as you go along.
7. FAQ: "Which bananas are safe to eat? What are sugar bananas?"
A: Cavendish, William, Grande Nain, and Valery are bananas that are safe to eat on the eczema diet.
Sugar bananas are known as Lady Fingers, Fig bananas, Finger banana, Date bananas or Sucrier bananas. These are not safe to eat on the eczema diet.
8.FAQ: "I have begun The Eczema Diet program and I'm not sure if my skin is getting better. During the first two weeks it seemed to be worse. Is this a detox reaction?"
Maybe... A detox reaction can occur when anyone changes their diet from eating fatty foods, dairy, sugar and caffeine to any type of health food program that is free from these ingredients. Cutting sugar and/or caffeine out of your diet can especially trigger adverse effects as these substances are highly addictive. As a result the body may experience withdrawal symptoms similar to what a drug addict can go through. However, this is rare in The Eczema Diet as it does contain healthy sources of sugars to prevent sudden withdrawal. If you are used to consuming cola, coffee, teas (black, white and green tea) and chocolate/cacao then you may experience caffeine withdrawal, which should subside in a week or two.
About 10% of people experience a worsening of symptoms or a healing crisis (detox reaction) while on The Eczema Diet. Again, this is a very low amount and most people do not need to worry about experiencing a detox reaction.
What is a detox reaction?
A detox reaction is a temporary worsening of your eczema before it gets better. Symptoms include peeling or flaking skin, lethargy, increased itch, redness and/or headaches. This can be caused by sugar-withdrawal, candida die-off or caffeine withdrawal (or from the detoxifying Therapeutic Broth). If it is a detox reaction, the symptoms will subside within 1-3 weeks. If you're still struggling try our 5 problem solving tips.
9. FAQ: "Do I have to cook the Therapeutic Broth?"
A: If you don’t want to make bone broth, don’t. Use filtered water instead and add some extra sea salt (quality salt).
Product and Supplement FAQs
1. FAQ: "How do I find more information on testing my PH and the PH kit?"
A: Please go to the PH FAQ page.
2. FAQ: "Do you provide samples of the Skin Friend supplements?"
A: Joliee Skin does not supply samples as our suggested initial time frame to take the supplements is 3 months.
We have had many great success stories from people who have had eczema all their lives and they are now in their 60s and their eczema is under control. For some of these people they need to take the supplements for longer periods of time and to maintain their gut health. Everyone is different and personal history means people recover over different periods of time.
Another important point is, as you begin the supplements and diet, you may have flare ups. This is due to the gut detoxifying. It causes many people concern, it happened to me when I was an eczema sufferer, but persistence is key.
If you decide to take the supplements and follow the diet, we encourage you to be very strict with the diet. Some aren’t and then their eczema flares up again. We often hear stories like this.
3. FAQ: "I received the AM Skin Friend product and was shocked to see that the jar is less than half-full. I see the instructions state that I need to use 2 scoops per serving, how will this last for 30 days?" “I finished my AM Skin Friend earlier than 30 days. What happened?”
A: The Skin Friend AM jar is intentionally half full and it does contain 60 scoops (60 grams) of nutrients. This is a 60-day supply for a child, and a 30-day supply for a teen or adult if you are using 2 flat scoops (not heaped).
To ensure you take the correct amount, use the small scoop provided. If you also bought Calcium Matrix PM, do not use the long scoop from the Calcium jar as this scoop is bigger.
First use: shake your jar before opening. If you live in a hot climate (over 25˚C or 77˚F), keep your supplements in the refrigerator (fridge) after opening.
Note: Calcium Matrix PM is a heaped scoop (not flat – the opposite of the AM product).
4. FAQ: "Your book says take XXX supplement. How much of this additional supplement should I take per day?"
A: The daily dose of all required vitamins and minerals are present within Skin Friend AM and PM. There is no need to take any other vitamins or minerals.
1. FAQ: "Is there a list of medications we should avoid?"
A: Unfortunately there is no list of medications to avoid, but added flavours to medications/supplements and any other additives are not advisable due to the potential reactions they can cause.
We do have this list of food additives to avoid, which may help.
2. FAQ: "I have a medical condition. Can I take Skin Friend?"
A: The ingredients in Skin Friend AM and PM are pure and not synthetic. However please check the ingredients and dosages with your doctor. You can find those listed here: https://www.jolieeskin.com/pages/skin-friend-ingredients-and-dosages
Pregnancy and Breastfeeding FAQs
1. FAQ: "I am pregnant/breastfeeding. How do I do the diet, take Skin Friend?"
A: We have a blog post on this, please read “Can I take Skin Friend while I'm pregnant or breast feeding?” as well as FAQs on Babies, Pregnancy and Breastfeeding.
2. FAQ: "My child is 10 months old and has eczema. Is The Eczema Diet suitable for babies under 1 year?”
A: Children over 12 months of age can take Skin Friend. 1 scoop each of AM and PM.
The book includes an “Infants with eczema” chapter which discusses the best ‘first foods’ (solids) for babies with eczema, and it details what foods to add to the diet each month until your child is 1 year old. It also has important information about the problems with teething gel, foods to avoid and how to make your own eczema-friendly teething rusks and more.
General Support FAQs
1. FAQ: "I just have so many questions about the diet and the Skin Friend supplements. I’m so confused. Please help”
A: Please don’t despair. We have had much success with sufferers who strictly follow the diet, adapt the recipes to their preferences and take Skin Friend AM and PM religiously, morning and night.
We encourage you to start with the book and get the supplements. The book is very prescriptive in specifying safe foods and how to prepare them.
2. FAQ: "My eczema is so itchy. What cream do you recommend?"
A: We can’t stress enough, everyone is different and we also believe that eczema finds better success from treating the causes.
We do however find that pure Aloe Vera gel or pure Shea butter can be soothing to eczema sufferers. If you do see a reaction occurring, stop using it immediately.
3. FAQ: "Is Karen really no longer seeing patients? I need help.”
A: Karen has too many other commitments to see patients individually, however she is going to be having workshops where we encourage people to attend learn more about eczema and to ask questions.
If you aren’t local we will be taking questions prior so everyone can have their questions answered. Please sign up to our newsletter to stay updated.